Tavola D’Oro | Ontario, Canada
Effective Date: August 16, 2026
These Terms and Conditions constitute a legally binding commercial agreement between Tavola D’Oro and the Customer booking our mobile charcuterie and catering services. By submitting a booking inquiry, accepting a quote, paying a deposit, or otherwise engaging our services, you represent and warrant that you are of the legal age of majority in your province of residence and possess the full legal authority to bind yourself or the corporate entity you represent to this Agreement. These Terms must be read together with our Privacy Policy, which governs all personal, contact, and dietary information collected in connection with our services.
To maintain the highest level of culinary excellence and reserve equipment and staff, we enforce a strict booking policy:
1.1 Non-Refundable Deposit: A deposit equivalent to fifty percent (50%) of the total estimated contract value is required immediately at the time of booking to secure our custom mobile cart and date.
1.2 Balance Settlement: The remaining fifty percent (50%) balance of the contract value must be settled on the event date.
1.3 Order Deadlines: Final booking confirmations, guest counts, and service customizations must be submitted and locked in writing at least ten (10) days before the event.
Mobile food operations require advanced procurement of premium perishable ingredients and scheduling of dedicated staff. Consequently, our cancellation terms are non-negotiable:
2.1 Cancellations 21+ Days Pre-Event: If a cancellation request is received in writing twenty-one (21) or more days prior to the event, the Client is released from paying the final balance, but the initial fifty percent (50%) deposit remains strictly non-refundable.
2.2 Cancellations 7 to 20 Days Pre-Event: If a cancellation occurs between seven (7) and twenty (20) days prior to the scheduled event date, no refunds are issued. Tavola D’Oro will issue a credit voucher valid for twelve (12) months from the cancellation date.
2.3 Cancellations Under 7 Days: Cancellations submitted within seven (7) days of the scheduled setup time are subject to a forfeiture of the total contract value. No refunds, partial refunds, or credits of any kind will be issued.
Our custom mobile charcuterie cart has specific physical and operational requirements. To ensure a seamless event, the Client agrees to meet the following parameters:
3.1 Spatial Requirements: The Client must guarantee an accessible, flat, firm, and level setup area of appropriate dimensions. The cart cannot be transported up stairs, steep grades, or rough unpaved terrain without prior written approval.
3.2 Power Supply: If the booking configuration requires integrated cooling or lighting, the Client must ensure a standard, stable electrical connection within fifty (50) feet of the cart.
3.3 Inclement Weather Fallback: For outdoor events, the Client must provide an indoor backup space or a professional, weather-resistant canopy in the event of rain, extreme heat, high winds, or freezing temperatures.
3.4 Service Suspension: To preserve food safety and protect our equipment, Tavola D’Oro reserves the sole right to suspend outdoor operations if weather conditions pose a risk. In such cases, if no suitable indoor fallback is available, service will be concluded, and the Client remains fully liable for the entire contract value.
4.1 Morning-of Arrangement: In accordance with our culinary philosophy, every charcuterie board is hand-arranged the morning of your event to ensure perfect texture, aesthetic presentation, and optimal freshness.
4.2 Perishable Substitutions: Because we work with hand-selected cheeses, heritage meats, and seasonal pairings, we rely on local artisanal suppliers. Tavola D’Oro reserves the right to make comparable, high-quality substitutions of cheese, charcuterie, or accompaniments without prior notice based on ingredient availability and market conditions.
Charcuterie products are highly perishable and contain priority allergens. To protect your guests, the Client must adhere to our food handling standards:
5.1 Temperature and Spoilage Control: Once our mobile service concludes, delivery is accepted, or platters are unsealed, the Client assumes immediate, exclusive responsibility for storing all food products under proper refrigeration (below 4°C).
5.2 Safe Consumption Window: All charcuterie products must be consumed within two (2) hours of being left unrefrigerated (or one (1) hour in hot weather above 32°C). Tavola D’Oro assumes zero liability for spoilage, degradation of quality, or foodborne illness resulting from delayed consumption or improper post-event storage by the Client or their guests.
5.3 Allergen Cross-Contact Disclaimer: Please note that our prep environment and custom carts handle major priority allergens, including but not limited to milk, nuts, gluten, soy, tree nuts, and sesame. While we take reasonable precautions to prevent cross-contamination, we do not operate an allergen-free facility. We cannot guarantee an allergy-safe space.
5.4 Duty to Inform: The Client is under a strict obligation to inform their guests of our allergen policy and to notify Tavola D’Oro in writing of any severe food allergies at least fourteen (14) days prior to the event.
6.1 Promotional Rights: We take immense pride in our artisan curations. Tavola D’Oro reserves the right to photograph or film our mobile cart setups, platters, and boards at your event for portfolio, website, and social media purposes, as detailed in our Privacy Policy.
6.2 Customer Preference Opt-Out: If you prefer that we do not photograph your specific order or event setup, you must notify us in writing prior to the event. We fully respect your privacy and will honor all written opt-out requests.
7.1 Financial Capping: In no event shall Tavola D’Oro, its owners, directors, officers, employees, or contractors be liable for any direct, indirect, special, incidental, consequential, or punitive damages arising out of our services. Under any legal theory (including contract or tort), our maximum aggregate liability shall never exceed the total dollar amount actually paid by the Client to Tavola D’Oro under the specific event contract.
7.2 Indemnification: The Client agrees to defend, indemnify, and hold harmless Tavola D’Oro, its owners, and employees from and against any and all claims, lawsuits, losses, liabilities, costs, or expenses (including legal fees on a solicitor-and-client basis) arising from property damage, personal injury, allergic reactions, or illness occurring at the venue, except where directly and solely caused by the gross negligence or willful misconduct of Tavola D’Oro.
8.1 Excusable Delays: Tavola D’Oro shall not be held liable or responsible for any failure, delay, or interruption in performing our obligations if caused by events beyond our reasonable control. These include, but are not limited to: acts of God, extreme weather events, vehicle breakdowns, traffic collisions, labor strikes, power outages, municipal water supply failures, or localized public health emergencies.
9.1 Ontario Jurisdiction: This Agreement and any disputes arising out of or relating to our services shall be governed exclusively by, and construed in accordance with, the laws of the Province of Ontario and the federal laws of Canada applicable therein.
9.2 Good-Faith Negotiation: Prior to initiating any formal legal or regulatory actions, the Client and Tavola D’Oro agree to attempt to resolve any dispute through collaborative, good-faith negotiations between designated representatives.
9.3 Binding Arbitration: If a dispute cannot be resolved through negotiation within thirty (30) business days, both parties irrevocably agree that the dispute shall be referred to and finally resolved by binding arbitration in Ontario, in accordance with the Ontario Arbitration Act, S.O. 1991, c. 17. The place of arbitration shall be Ottawa or Toronto, Ontario.
10.1 Entirety: This Agreement, together with the executed service contract, represents the entire agreement between the parties and supersedes all prior proposals, negotiations, or understandings, whether oral or written.
10.2 Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
10.3 No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or subsequent enforcement.